ISLAMABAD, JUN 15 (DNA) — Yango, once welcomed as a cheaper, more convenient alternative in Pakistan’s crowded ride-hailing scene, the service now faces growing backlash over poor safety standards, unreliable vehicles, and an increasingly frustrating user experience.
But Yango’s swift fall from grace within two years’ time span isn’t new. From Careem and Uber to Bykea, InDriver, Swvl and a few more, Pakistan has seen one ride-hailing service after another enter with bold promises, only to repeat the same cycle. Each begins by undercutting the market with low fares and big claims. Then come the price hikes, driver disputes, app glitches, and safety concerns.
“A ride-hailing user Raniya Imran while speaking to media sharing her experience said, “Most alarmingly, women continue to face the worst of these issues report being dropped far from their destinations by Yango without explanation. These mid-ride abandonments, paired with run-down vehicles are growing safety threats that demand immediate attention from both the company and regulators.”
“Where I wanted to go was just 10 minutes away,” says regular user Laiba Amjed. “But the driver took wrong turns and got us stuck in traffic for over an hour. He blamed me, demanded extra money, and even after I paid, said it wasn’t enough.” Although I was refunded after complaining, no action was taken against him, leaving him free to repeat this with others,” she remarked.
These cases are becoming more common, especially among women, who report being misled, overcharged, or abandoned in unsafe areas. “The app doesn’t offer a choice of nearby drivers, instead, it assigns just one and makes you wait, forcing you to accept it.
This lack of options, combined with poor communication and slow app response, only adds to the frustration and delays.” Laiba Amjad talking to this scribe shared an even more troubling experience when a driver ignored her directions and left her at deserted road under construction, far from her destination. “It was terrifying in the darkness of night,” she recalled. —DNA
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